Terms of Service

Vivere Living

Last updated: 31 October 2026

1. Introduction

Welcome to Vivere Living.

By accessing our website or purchasing products from us, you agree to these Terms of Service.

Vivere Living is an online lifestyle retailer offering a thoughtfully curated selection of products for the home, family, pets and everyday living.

Throughout these terms, "we", "us" and "our" refer to Vivere Living.

Please read these terms carefully before using our website or placing an order.

Nothing in these terms limits or excludes your statutory consumer rights.

2. Our Products

We aim to provide accurate product descriptions, photographs, specifications and pricing.

However, colours and appearances may vary slightly depending on your screen settings and minor manufacturing variations.

We reserve the right to update product descriptions, prices and availability without prior notice.

We may discontinue products at any time.

All products are subject to availability.

3. Orders and Acceptance

When you place an order, you will receive an email acknowledging your purchase.

An order acknowledgement does not necessarily mean that your order has been accepted.

A contract is formed when we confirm acceptance of your order, normally through a dispatch confirmation.

If we are unable to fulfil an order, we will notify you and refund any payment received for the unavailable items.

We reserve the right to refuse or cancel orders where there has been a genuine pricing error, suspected fraud or an inability to fulfil the order, subject to applicable law.

4. Pricing and Payment

All prices are displayed in pounds sterling (GBP), unless otherwise stated.

Any applicable taxes and delivery charges will be clearly displayed before checkout.

Payment must be completed using one of the payment methods available at checkout.

Payments are processed through secure third-party payment providers.

We do not store complete payment card details on our own systems.

5. Shipping and Delivery

We work with trusted third-party suppliers and fulfilment partners to deliver products to our customers.

Some products may be dispatched from different locations, including international fulfilment centres.

Delivery estimates may vary depending on the product, supplier and destination.

Our Shipping Policy provides further information about delivery charges, estimated times and shipping arrangements.

Unless otherwise agreed, we will deliver goods without undue delay and within 30 days of entering into the contract.

If delivery is delayed, your rights under applicable consumer law will apply.

We remain responsible for the goods until they come into your physical possession or that of a person you have nominated to receive them, subject to applicable law.

6. Returns, Refunds and Cancellations

We want every customer to be satisfied with their purchase.

If you change your mind, you may have the right to cancel an online purchase within 14 days of receiving your goods.

Certain exceptions apply, including some personalised products and sealed hygiene-related goods where the seal has been broken.

Please refer to our Returns & Refunds Policy for further information.

Nothing in our policies affects your rights under the Consumer Rights Act 2015 or other applicable consumer legislation.

7. Product Safety and Responsible Use

We aim to source products from suppliers who can provide appropriate product safety and compliance information.

Customers should follow all instructions, warnings and age recommendations supplied with their products.

Children's products, electrical items and pet accessories should always be used in accordance with the manufacturer's instructions and any applicable safety guidance.

If you have concerns about the safety of a product purchased from us, please contact us promptly.

Nothing in this section reduces our legal responsibilities concerning product safety or consumer protection.

8. Customer Information

You agree to provide accurate and complete information when placing an order.

Please ensure that your email address, delivery address and contact information are correct.

We handle personal information in accordance with our Privacy Policy and applicable UK data protection legislation.

9. Intellectual Property

All original website content, including our branding, written descriptions, graphics and design elements, belongs to Vivere Living or the relevant rights holders.

You may not reproduce, distribute or commercially exploit our original content without permission, except where permitted by law.

10. Website Availability

We aim to keep our website accessible and functioning correctly.

However, we cannot guarantee uninterrupted access.

We may temporarily suspend or update parts of the website for maintenance, security or operational reasons.

11. Third-Party Services

Our website may use third-party services, including payment processors, delivery companies, fulfilment providers and ecommerce technology platforms.

These services may have their own terms and privacy policies.

We are responsible for fulfilling our obligations to customers under our sales contracts, regardless of whether third parties assist with fulfilment.

12. Limitation of Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded.

We do not exclude liability for supplying goods that fail to meet your statutory consumer rights.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from circumstances for which we are not legally responsible.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be published on our website with an updated revision date.

The terms applicable to an order will generally be those in effect when the contract for that order was formed.

14. Governing Law

These terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory legal protections available to you under the laws applicable in your place of residence.

Nothing in these terms prevents you from bringing proceedings in a court where you have a statutory right to do so.

15. Contact Information

If you have questions about these Terms of Service, your order or our products, please contact us using the customer service details published on our website.

Our legal business identity and required contact information will be made available to customers in accordance with applicable UK law.

Vivere Living

To live, just better.